Refund policy
Return & Refund Policy
At VEORA Fashion, every piece begins its production and preparation after order confirmation and is carefully inspected before delivery. If you require assistance, please review the policy below.
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Standard Size Exchange
For an order placed in one of the standard sizes available in the store, a size exchange may be requested within 3 business days of delivery.
One size exchange is permitted per piece and is subject to availability of the requested size.
To be eligible, the piece must be unused, unwashed, in its original condition, free from perfumes, odours, or signs of wear, and accompanied by all original tags and packaging.
If the exchange is requested because the client selected an unsuitable standard size, the client is responsible for the shipping costs of returning the piece and sending the replacement.
If the error was made by VEORA, the client will not be charged the shipping costs resulting from that error.
A standard size exchange does not create a right to a refund due solely to a change of mind.
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Customized Measurements
Customized measurements are available for selected pieces only after the details have been reviewed and approved in writing with Client Care before the order is placed.
When a piece has been produced according to client-requested customized measurements that were approved by the client, it is not eligible for the Standard Size Exchange, even if the client offers to cover the shipping costs.
This exclusion does not affect the client's right to assistance if the piece is defective, damaged, different from the order, or produced differently from the customized measurements approved in writing.
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Defective, Damaged or Incorrect Items
If a piece arrives defective, damaged, significantly different from the item ordered, or—where applicable—produced differently from the customized measurements approved in writing, please contact us within 3 business days of delivery.
Our team will review the request and provide further instructions where applicable. When the error was made by VEORA, the client will not be responsible for the shipping costs resulting from that error.
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Non-Eligible Requests
Requests may be declined if the piece has been worn, washed, altered, used, returned without its original tags or packaging, or submitted outside the applicable period.
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Refund Process
Approved refunds will be processed using the original payment method.
Processing times may vary depending on the payment provider or financial institution.
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Order Cancellation
Orders may only be cancelled before production, preparation, packaging, or shipping has begun.
Once production or preparation has begun, cancellation may no longer be possible.
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Client Care
For assistance regarding an exchange, defect, damage, incorrect order, or refund, please contact our Client Care team.
Email: Veora.fashion2026@gmail.com
WhatsApp Concierge: +966 59 2470 960
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Last Updated: August 2026